If you can’t find what you’re looking for please get in touch as we’d love to help
Give us a call on 01235 772995 or email: firstname.lastname@example.org
How do I choose the right membership for me?
We also offer shorter memberships for students who may wish to use the club whilst they are home from college or university. Please contact us for specific pricing for short term student memberships.
If you’d like to see our membership and pricing options, please click on this link.
How old do I have to be to join tfd?
What do I pay when I join online?
If you select a membership which you are paying for in full, you will be directed to make this card payment online and the card payment is handled by Global Payments.
How soon can I start my membership?
What is an Induction and do I have to do it?
Your Induction will also include completion of the membership application form, health questionnaire, any outstanding payments, entry photo and detailed explanation of how to use our Fitsense app.
What does my membership include?
- All gym equipment
- All classes
- Sauna, Steam room & changing facilities
- A personalised gym programme written for you & regular reviews of your goals and achievements
60+ membership includes all of the above, within the hours of 06.00 – 16.00 weekdays and 08.00-16.00 at weekends.
Can I bring a guest?
On arrival, we will request payment of the guest fee of £10.00 per guest.
If it’s their first visit, we will ask your guest to complete a health questionnaire.
Please note that you are responsible for ensuring that your guest follows all our safety procedures and etiquette rules.
What rules to I need to follow for Covid 19?
- We continue to encourage wearing of a face covering when entering, exiting and in the narrow corridoor areas of the club, as well as in the studios when awaiting the start of your class.
- Sanitise your hands on entry.
- Sanitise all equipment you have touched or may have exhaled near. Please spray the cloth provided with the sanitiser spray and wipe your equipment.
- Respect other people and keep a safe distance.
How do I change my bank details or payment date?
How do I change from a single to a joint or a 3 month to a 12 month membership?
How do I cancel my membership?
One full month’s notice must be given when cancelling a monthly paid membership. This notice period will run from the next payment due.
Please be assured that once we have received your request we will act promptly to end your membership for you. Please do not cancel your direct debit yourself, as this will generate a default letter and further cost to you. Please take care to use our correct email address as we cannot be held responsible for requests which are not received. If you do not receive a reply from us within one week, we would advise you to follow it up.
How do I book or cancel my classes?
As a non member you are welcome to attend as many classes as you like. You can book and pay as a guest on our Fitsense app. See our “classes” page for full instructions. Alternatively you can call us on 01235 772995 or email email@example.com 2 days in advance to book your place. Classes are £8.40 each and this is paid on arrival at the club.
Members and non members please note: We ask that you cancel any class you have booked but cannot attend. Our classes are very popular and we run waiting lists for all of them. If you miss your class or give us less than 2 hours’ notice of cancellation, we make a charge of £10.00 per class.
Do I need to bring anything with me for classes?
What should I wear in the gym or class?
Do you have lockers for my personal possessions?
Lockers are for your use whilst you are in the club and you will have a key to carry with you. Please make sure you clear your locker before leaving, as all lockers will be opened and personal items will be removed at the end of each day.
I’m new to classes – will this matter?
If you are nervous about trying a new class, please let us know. We can always arrange for you to observe a class first, before you decide if it’s for you.
Can non members use tfd hair studio?
Owned by tfd, our hair studio is open to everyone, including children.
Does tfd have a sunbed?
Members and non members over the age of 18 can use our sunbed. You don’t need to book an appointment, simply purchase tokens at reception. First time users will be asked to complete a health questionnaire and id will be requested if we think you look under 18.
tfd staff are trained to advise on basic sunbed usage and our advice should be followed. The maximum time in one sunbed visit we allow is 9 minutes.
Does tfd have a pool?
It’s advisable to book a time if you want to use the pool and it can be used by members or by non members who are visiting as a guest, with a member. The pool can be booked online by members.
The pool is situated adjacent to the ladies changing room. Men are requested to wear a t shirt and footwear to walk from the men’s changing room to the pool.